FAQ

Frequently Asked Questions

1. How can I contact customer service?

A: You can reach our friendly support team via:

Email: service@shevonshop.com
Phone / WhatsApp: +44 7467170587
Business Hours: Monday to Friday, 9:00–18:00 (GMT+8)

We respond to all inquiries within 24 hours.

2. What are the shipping costs and delivery times?

A: We offer:

Free standard shipping for orders over £20 GBP / €25 EUR / $40 AUD (excluding the United States)
For U.S. orders, standard shipping fees apply due to customs and handling requirements
Delivery time: 5–12 business days depending on your location
Express options available at checkout

For more details, please refer to our Shipping Policy.

3. Are your products safe for car use?

A: Yes. All our items are tested for:

Heat resistance (up to 90°C / 194°F)
Secure mounting (even on bumpy roads)
Child-safe and non-toxic materials

We use heat-resistant materials and strong adhesives to ensure products remain secure even in hot weather or while driving.

4. Where can I see product sizes and specifications?

A: Each product page includes detailed size charts and usage images. If you need more information, feel free to contact us.

5. Do you offer customized or bulk orders?

A: Yes. For wholesale or customization (e.g. logo printing, bulk gifts), please contact us directly. We offer special discounts for bulk purchases.

6. What is your return and refund policy?

Returns are accepted within 30 days if the product is unused and in original packaging
Please contact us before returning to confirm eligibility and receive the return address
Refunds are processed within 5–7 business days after we receive your return
Customers are responsible for return shipping unless the item is defective or incorrect

For full details, please refer to our Return Policy.

7. What if I receive a wrong or damaged item?

A: Please contact us with photos of the issue. We’ll send a replacement or issue a full refund. You will not need to cover any cost in these cases.

8. Do your exterior car products (like trunk dolls or bubble machines) stay secure?

A: Yes. We use industrial-grade adhesives and test every unit for outdoor use. For removable products, suction cups or twist-lock mounts are provided.

We recommend removing these items before car washes to extend their lifespan.

9. Do you offer warranty?

A: Yes. All products come with a 12-month warranty. If you have any issues within a year of purchase, we’ll repair or replace the item free of charge.