Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:

1. Return Eligibility

• Items must be returned within 30 days of delivery.

• Products must be unused, unwashed, and in original packaging.

• Returns without prior approval will not be accepted.

2. Non-Returnable Items

• Custom or personalized products

• Items marked as final sale or clearance

3. How to Initiate a Return

1. Contact us at service@shevonshop.com with your order number and reason for return.

2. We will confirm your eligibility and provide a return address.

3. Once your return is received and inspected, we will notify you via email.

4. Refunds

• Approved refunds will be issued to your original payment method within 5–7 business days after we receive the returned item.

• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

5. Return Shipping Costs

• Customers are responsible for return shipping costs.

• If the item is defective, incorrect, or damaged, we will cover the return shipping and offer a full refund or replacement.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered:

• Contact us within 7 days of receiving the item.

• Provide photos of the item and packaging.

• We will arrange a replacement or full refund at no extra cost to you.

If you have any questions about this policy, feel free to contact our support team. We’re here to help!